RETURN AND REFUND POLICY

To be eligible for a return, your item must be returned to us in unused condition and in its original packaging, including instruction booklets and accessories.

Several types of goods are exempt from being returned, specifically, made-to-order or specially ordered items (unless faulty) and sale items.

Please contact us via phone or email to pre-arrange the return. Please do not send your purchase back to the manufacturer. As purchaser, you are responsible for the cost of return shipping.

Once your return is received and inspected, you will receive a confirmation email and your refund will be processed. A credit refund will be made within five business days.

Please note: If the returned item is not received in saleable condition and your refund is declined, you will be notified by email and will have the option to collect the item from our premises within 14 days from notification.

 

SHIPPING RETURN 

To make a return, with prior notice, please send your product to:

Please note: If you are shipping an item valued at over $75, you should consider using a tracked shipping service.